Terms and Conditions

Introduction

Welcome to subzerodryice.com (“Website”), which is operated by Sub Zero Ice Services Inc. (“Company”, “we”, “us”, or “our”). Our Website offers information about our products and services, including but not limited to dry ice pellets, solid blocks, shipping services, coolers, and other related products and services (“Services”).

This document, the Terms and Conditions (“Terms”), is intended to impose conditions on your use of our Website and its associated services and transactions. By accessing or using our Website, you agree to be bound by these Terms and all terms incorporated by reference. If you do not agree to all of these terms, do not use our Website.

Please read these Terms carefully before accessing or using our Website. These Terms govern your access to and use of the Website, and any purchases you make through the Website. They also provide information on how to order and manage your account.

This Website is intended for use by individuals who are at least 18 years old. By using this Website, you represent and warrant that you meet this minimum age requirement.

We invite you to review our Privacy Policy, which also governs your visit to our Website, to understand our practices. The Privacy Policy is incorporated into these Terms by this reference.

Privacy Policy

Collection of Personal Information

We collect personal information that you provide to us voluntarily when you register an account, place an order, or use other features of our Website. The types of personal information we may collect include:Contact Information: Your name, address, phone number, email address, and other contact details.Payment Information: Credit card numbers or PayPal account details required to complete your purchases. Please note that all payment processing is carried out by our trusted third-party payment processors.Transaction Details: Information about the products you purchase and the fulfillment of your orders.User Account Information: Information needed to create and manage your user account, such as a username, password, and purchase history.

Use of Personal Information

The personal information we collect may be used for the following purposes:To process and fulfill your order, including to send you emails to confirm your order status and shipment.To communicate with you about our products and services.To improve and customize the experience on our Website.To comply with legal obligations, such as responding to a valid legal process or regulatory requirement.

Sharing of Personal Information

We do not sell, rent, or lease your personal information to third parties. However, your information may be shared with third-party service providers to perform functions on our behalf, such as processing payments, delivering packages, or conducting customer service. These third parties are bound by strict confidentiality agreements which limit their use of such information.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the security of your personal information.

Your Rights

You have certain rights regarding the personal information we hold about you. You can request access to, correction of, or deletion of your personal information. You also have the right to object to certain processing and, where we have asked for your consent to process your personal information, to withdraw this consent. These rights can be exercised in accordance with applicable law.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Intellectual Property

Ownership of Content

All content present on this Website, including but not limited to text, graphics, logos, images, digital downloads, data compilations, and software, is the property of Sub Zero Ice Services Inc. or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Sub Zero Ice Services Inc. and protected by U.S. and international copyright laws.

Trademarks

The trademarks, logos, and service marks displayed on this Website are registered and unregistered trademarks of Sub Zero Ice Services Inc., its affiliates, or third parties. These include the name Sub Zero Ice Services Inc. and its corresponding logo, among others. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without the written permission of Sub Zero Ice Services Inc. or such third party that may own the trademarks displayed on the Website.

Prohibited Uses

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website strictly in accordance with these Terms. As a condition of your use of the site, you warrant to Sub Zero Ice Services Inc. that you will not use the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.

Copyright Infringement

If you believe that any content on our Website infringes upon any copyright you own or control, you may file a notice of infringement with us as outlined in our Copyright Infringement Policy, available separately on this Website.

Terms of Sale

Order Placement and Acceptance

When you place an order through our Website, you must follow the shopping process online and submit the order by completing the payment process. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email confirming the shipment of your order (the “Order Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

Pricing and Availability

All prices are listed in U.S. dollars and are inclusive of VAT at the applicable rate unless clearly stated otherwise. We make every effort to ensure the accuracy of the prices and information of products on our Website, however, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be automatically cancelled.

Product availability is subject to change without notice, and certain products may have limited quantities. We reserve the right to withdraw any product from sale at any time and/or remove or edit any materials or content on the Website.

PaymentPayment can be made via several payment methods we have available, such as Visa, MasterCard, PayPal, etc. Payment for the products and all applicable delivery charges is required in advance.

Shipping and Delivery

Shipping costs and delivery times vary depending on the destination and the shipping method selected. All details regarding shipping policies, costs, and delivery times can be found on our shipping information page, which is incorporated herein by reference.

Cancellations and Changes

You have the right to cancel your order within a specified period, provided that the goods have not yet been dispatched. If you wish to cancel or make changes to your order, please contact our customer service team for assistance.

Risk and Title

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Return and Refund Policy

Non-Returnable Products

Due to the nature of our products, particularly dry ice which sublimates and thus cannot be returned, we do not offer returns, refunds, or exchanges on any purchases made through our website. Please consider your purchase carefully before finalizing, as all sales are final.

Cancellation of Orders

Orders may be canceled prior to shipment if processing has not yet begun. If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not been processed, we will cancel it and confirm the cancellation. Please be aware that once an order begins processing or has been shipped, it cannot be canceled.

Contacting Customer Service

If you have any concerns or issues with your order, please reach out to our customer service team through the contact information provided on our Website. We are here to assist you and ensure that your experience with us is satisfactory.

Account Registration and Use

Creating an Account

To make a purchase on our Website, you may be required to create an account. By creating an account, you agree to provide accurate, current, and complete information about yourself as prompted by our registration form. You also agree to promptly update any information to keep it accurate, current, and complete.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. Should you suspect that the security of your account has been compromised, please notify us immediately.

Prohibited Activities

The following activities are prohibited and constitute express violations of these Terms:Sharing of account information with others, or allowing others to use your account.The use of any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” to access the Website in a manner that sends more request messages to the servers in a given period of time than a human can reasonably produce using a conventional web browser.The collection or harvesting of any personally identifiable information, including account names, from the Website.Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Website.

Account Termination

We reserve the right to terminate your account or your access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Website will cease immediately. If you wish to terminate your account, you may simply discontinue using the Website or notify us.

Data Use and Privacy

Please refer to our Privacy Policy for information regarding how we collect, use, and share your data. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

User Conduct

Acceptable Use

By using our Website, you agree to conduct yourself in a manner that is lawful, respectful, and considerate of others. The following list provides guidance on expected behaviors:Respect the rights and privacy of other users.Comply with all applicable laws, including local, state, federal, and international laws concerning data privacy, intellectual property rights, and online conduct.

Use the information and services offered through the Website in a manner consistent with its intended purpose.

Prohibited Conduct

  • Engaging in any of the following activities on our Website is strictly prohibited and may result in the immediate termination of your access to services and legal action:
  • Posting or transmitting any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or otherwise objectionable material of any kind.
  • Transmitting viruses, malware, or any other malicious code designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.
  • Engaging in any activity that interferes with or disrupts access to the Website or the servers and networks which host the Website.
  • Attempting to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.

Using the Website for any purpose that is unlawful or prohibited by these Terms, or soliciting the performance of any illegal activity or other activity that infringes the rights of Sub Zero Ice Services Inc. or others.

Reporting Misconduct

If you believe that someone is violating the terms of this section, please contact us immediately. We take such reports seriously and will investigate promptly and take appropriate action.

Third-Party Services

Introduction

Our Website integrates various third-party tools and services to enhance your user experience and improve our business operations. These services include payment processors, shipment providers, and analytics and marketing tools. While these third-party services are crucial to our operations, they are governed by their own terms and privacy policies.

List of Third-Party Services

The following third-party services are integrated with our Website:

  • Payment Services: PayPal (for processing payments securely).
  • Shipping Services: FedEx (for delivering orders to our customers).
  • Analytics Services: Google Analytics and Microsoft Clarity (for analyzing website traffic and user behavior).
  • Marketing and Ad Services: Google Tag Manager and Meta Pixel (for managing website tags and tracking conversions).

User Consent

By using our Website, you consent to the processing of your data by these third-party services as necessary for the purposes of their services. We do not control these third parties’ tracking technologies or how they may be used. For more detailed information on these third parties and their practices, please visit their respective websites.

Data Sharing

We share your information with third-party service providers to the extent necessary for them to provide their services.

This includes sharing information with:

  • Payment processors to complete your transactions.
  • Shipping companies to deliver your products.
  • Analytics and advertising services to better understand your needs and to optimize our service delivery.

Disclaimer

While we choose our third-party service providers carefully and work only with those who uphold high standards of data protection, Sub Zero Ice Services Inc. is not responsible for the content, security, or practices of these third-party sites.

You acknowledge that your use of these third-party services is at your own risk.

Changes to Third-Party Services

We may change which third parties provide services to us or may integrate new service providers as our business needs change. Such changes will be updated in these Terms or through other communications.

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