Refund and Returns Policy

Returns Policy

Sub Zero Dry Ice

At Sub Zero Dry Ice, we are committed to providing our customers with the highest quality products and exceptional service. Due to the nature of our products, we have a specific returns policy in place to ensure the safety and satisfaction of our customers.

No Returns or Exchanges

Dry Ice Products: Due to the perishable and hazardous nature of dry ice, we do not accept returns or exchanges for any of our dry ice products. Once an order has been shipped or picked up, it is considered final. We encourage our customers to carefully review their orders before finalizing the purchase to ensure that they receive the correct quantity and type of dry ice required for their needs.

Order Issues

We strive to ensure that all orders are accurate and meet our high standards of quality. If there are any issues with your order, such as:

  • Receiving the incorrect quantity or type of dry ice
  • Damage to the packaging during transit

Please contact our customer service team immediately at or (786) 457-1263. We will work with you to resolve any issues promptly and to your satisfaction.

Safety and Handling

Dry ice is a hazardous material that requires special handling and storage. We recommend that all customers follow the safety guidelines provided on our website and with their order to ensure safe and effective use of dry ice. For more information on handling and storage, please visit our Safety Guidelines Page.

Contact Us

If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Sub Zero Dry Ice is a positive one.

Thank you for choosing Sub Zero Dry Ice. We appreciate your business and look forward to serving you.

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